Unlocking Tech
02 / Services / Natural Language Processing (NLP)

Custom NLP solutions and services, built around the language your business runs on.

We build custom NLP solutions and services — natural language processing systems that read, classify, translate and generate human language at scale, connected to the tools you already run rather than sold as a closed product.

01 / Natural language processing

What are NLP solutions and services?

NLP solutions and services are systems that turn unstructured text and speech into something your business can act on — classifying and routing incoming messages, scoring sentiment, extracting fields from contracts and invoices, transcribing and summarising calls, translating at scale, and answering questions over your own content. We build them custom, around your data and your stack, instead of reselling a generic text API.

Under the hood that means the right tool for the job — classical NLP where it's cheaper and more predictable, transformer models (GPT, BERT and similar) where the language is genuinely harder — across multiple languages, domain vocabularies, and the messy real-world text off-the-shelf tools choke on. It's the same engineering behind our AI agents and custom AI development work, pointed at language.

NLP services we deliver

Text and document classification; named entity recognition (NER) and information extraction from contracts, invoices and forms; sentiment and intent analysis on reviews, tickets and chats; summarisation and question answering over your own documents; speech recognition and call transcription; machine translation; and text mining across large archives. Natural language understanding (NLU) and generation (NLG) are two halves of the same systems, and we build both.

Classical NLP or large language models?

Large language models — GPT, Claude, Gemini — handle open-ended language, summaries and messy inputs with little training data, but cost more per call and respond more slowly. Classical NLP pipelines (spaCy, NLTK) and small fine-tuned transformer classifiers are cheaper, faster and more predictable for high-volume, narrow tasks like routing or extraction. We pick per task on your text and often combine them: a small model routes, an LLM takes the hard tail.

NLP consulting and implementation services

NLP consulting with us starts from a sample of your real text — emails, tickets, contracts, transcripts — and a senior engineer's answer on what can be automated, at what accuracy and at what running cost. NLP implementation then wires the model into the place where the text arrives — inbox, helpdesk, CRM or document store — with a person reviewing the low-confidence cases, inside the systems you already run rather than a new platform.

Multilingual NLP for European teams

Business text in Europe is rarely English-only. Multilingual models cover German, Dutch, French, Spanish, Polish and Portuguese, but quality varies by language and by domain, so we measure accuracy per language on your own data instead of trusting a public benchmark. Data stays in the EU where required and is processed under GDPR, and our engineers in Lisbon work within an hour of CET.

NLTKSpacyOpenAI
01 / Why us

We provide NLP solutions that help businesses understand, analyze, and generate human language at scale—powering chatbots, sentiment analysis, document processing, and content generation.

Our expertise covers traditional NLP techniques and advanced transformer models like GPT and BERT, handling multilingual requirements, domain-specific vocabularies, and complex semantic understanding to deliver actionable business insights.

Natural Language Processing (NLP)
02 / What you get
Text Classification & Sentiment Analysis

Build NLP systems that understand customer feedback, classify content, and analyze sentiment for more targeted customer interactions.

Speech-to-Text Solutions

Convert spoken language into written text with high accuracy, enabling deeper analysis of customer calls, meetings, and interactions.

Language Translation & Summarization

Utilize AI to provide real-time translations and automatic summarization of large volumes of text, streamlining communication and document management.

Chatbot Development

Develop conversational AI systems powered by NLP to enhance customer engagement, offering quick responses to common queries.

03 / How we work
01
Assessment

We map your current workflow and identify the highest-impact build.

02
Design

Architecture and scope, fixed before we write production code.

03
Deployment

Senior engineers ship week by week, with a demo every Friday.

04
Optimization

Measured against the metric we agreed on — and tuned until it holds.

04 / Frequently asked questions
Related services
05/Start the conversation

Start your deployment.

Talk directly to a principal engineer.

No sales team.

No discovery workshops.

No procurement circus.

We scope, build and ship.

  • Reply within one business day
  • Engineer-led assessment
  • Written proposal
  • Lisbon · UK time zone

No commitment. Just an engineer.

Budget (estimated)
Timeline

No newsletter, no spam. We only use this to reply.