AI agents for retail and e-commerce that resolve orders, returns and questions — not just chat.
AI agents for retail and e-commerce read a shopper's message, pull the live order, stock or policy from your systems, and resolve it — a 'where's my order', a return, a product question — instead of bouncing it to an FAQ. We build them around Shopify, your helpdesk and your ERP, and ship the first one in weeks.
What are AI agents for retail and e-commerce?
AI agents for retail and e-commerce are software agents that handle the high-volume, rules-shaped work behind an online or omnichannel store: order and shipment status (the single biggest support question for most stores), returns and refunds, product and stock questions, and post-purchase follow-up — end to end, with a clean handoff to a person on the edge cases. They reason over your live commerce data, so the answer to 'where's my order' is the real tracking status, not a link to a help page.
Whether you call it retail or e-commerce, it's the same engineering pointed at your store — part of the wider AI agent work we do and our customer-service agents, built around the stack you already run instead of a closed product.
Answers 'where's my order' from live data in Shopify, your OMS and the carrier — the highest-volume question in retail — in seconds, on any channel.
Checks eligibility against your policy, issues the refund or RMA, books the pickup and updates the order — inside set limits, with anything above a threshold sent to a person.
Answers sizing, compatibility, availability and 'when's it back in stock' from your catalogue and inventory, and recommends alternatives when an item is out.
Sends proactive shipping updates, flags delayed orders before the customer asks, and handles the follow-up that drives repeat purchase.
Answers the question blocking a checkout — shipping cost, delivery date, payment, returns policy — in the moment, so the basket converts instead of bouncing.
Absorbs Black Friday and seasonal spikes at flat cost, 24/7, in the customer's language — the volume that otherwise needs temporary headcount.
Off-the-shelf store bot, custom agent, or a growing support team?
A standard store chatbot answers FAQs and deflects. A custom agent reads your live order and stock data and acts on it — and unlike a support team, its cost stays flat when volume spikes at peak season.
Store chatbot FAQ / macros | Custom AI agent Resolution-first | Support team Agents in a queue | |
|---|---|---|---|
| Answers 'where's my order' from live data | — | ✓ | ✓ |
| Processes returns & refunds | — | ✓ | ✓ |
| Reads your catalogue & stock | Static | ✓ | ✓ |
| Works web, WhatsApp, email & social | One channel | ✓ | ✓ |
| First response time | Instant | Instant | Minutes–hours |
| Holds up at Black Friday volume | Flat | Flat | Needs temps |
| Headline metric | Deflection | Resolution + CSAT | Resolution + CSAT |
Resolve FAQs and issues automatically.
Discover more→AI upsells every shopper in real time.
Discover more→Reduce stock‑outs and overstocks.
Discover more→Automate support and drive revenue.
Discover more→Reduce WISMO tickets instantly.
Discover more→Instant product and order answers.
Discover more→Stay competitive and profitable.
Discover more→- ✓One agent, one workflow
- ✓Eval harness included
- ✓2-week delivery
- ✓Multi-step workflows
- ✓Tool-use & integrations
- ✓Cost ceiling per run
- ✓Audit log on every field
- ✓On-prem or private cloud
- ✓HIPAA / GDPR posture
- ✓SLA & support
30 minutes with a principal engineer. We map your workflow and find the highest-impact agent.
One agent in production in ~12 business days. Fixed price.
Every agent ships with an eval harness and a cost ceiling per run.
Scaled across the operation, documented, handed over. No lock-in.
Book your assessment.
Talk directly to a principal engineer.
No sales team.
No discovery workshops.
No procurement circus.
We scope, build and ship.
- Reply within 24h
- Engineer-led assessment
- Written proposal
- Portugal / EU timezone
No commitment. Just an engineer.