Solutions / Tourism & Hospitality
AI agents for hospitality that answer first — in the guest's language.
AI agents for hospitality answer guests at any hour in their language, respond to quote requests in minutes, handle booking changes and draft review replies — wired into the booking engine and channels you already run.
In a business where whoever replies first wins the booking, response speed is the product.
Where it usually breaks
- Long phone hold times for reservations
- Order errors at peak rush
- Guest reviews missed until it’s too late
What are AI agents for hospitality?
AI agents for hospitality are software agents that handle the repetitive guest communication a hotel, restaurant group or tour operator runs on: answering availability, pricing and check-in questions in the guest's language 24/7, responding to group and event quote requests while the competitor is still asleep, managing booking changes end to end, and drafting on-brand review replies — escalating to your team whenever a request leaves the script, with the conversation attached.
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It's the pattern behind our tourism agent, built custom around your booking engine, channel manager and tone — the same production engineering as the rest of our AI agent work.
Top use cases for AI agents in hotels and restaurants
Six workflows where an agent pays back first for a hotel, a restaurant group or a tour operator. Each answers from your live availability and policies, and hands the special requests to your team.
Multilingual guest answers, 24/7
Availability, prices, check-in, directions, policies — answered instantly in the guest's language, from your information only, on website, WhatsApp and email.
Quote & group-request response
Reads the request, checks availability and replies with a proposal in minutes — in a market where the enquiry went to three competitors at once, speed is the conversion rate.
Booking changes & confirmations
Confirmations, date changes, upgrades and cancellations handled end to end against your booking engine — instead of an inbox someone clears at night.
Pre-stay & upsell
Useful pre-arrival messages (check-in, parking, what to bring) with relevant offers at the right moment — late check-out, activities, dinner. Designed as service, not spam.
Review replies & reputation signals
Drafts replies in the guest's language and your tone, ready to review and post — and flags recurring themes (the noisy room, the breakfast) that deserve a real fix.
Back-office between bookings
OTA commission reconciliation, invoicing, occupancy reporting — the invisible work that eats mornings, run automatically with exceptions surfaced.
Agents already designed for this sector. Each one is adapted to your stack before it goes live.
- Tourism Chatbot
Plan trips, find stays, and get deals 24/7.
- Staff Coordination Platform
Streamline hospitality operations.
- Guest Communication Virtual Concierge
WhatsApp-powered guest communication.
- Staff Scheduling Agent
Match labor to demand.
- Hospitality Operations Intelligence System
Enhance guest experiences and operations.
- Voice Order Assistant
Reduce wait times and errors.
- Reservation Assistant
Fill seats and rooms automatically.
- Golf Booking Assistant
From reading reservation requests to checking availability and collecting deposits – your virtual golf assistant handles it all, 24/7.
- Guest Feedback Analyzer
Act on feedback immediately.
- Guest Feedback Sentiment Analyzer
Data-driven guest experience improvement.
- Smart Upsell Agent
Increase average check size.
Booking-widget chatbot, custom agent, or your front desk after hours?
Widget chatbots answer from a script and stop at the first real question. A custom agent works from your live availability and policies, in the guest's language — and it's awake at 2am on a Saturday, when the booking actually lands.
- What we build
Custom AI agent
Your data, your tone
- Answers from live availability
- Yes
- Guest's language, naturally
- Yes
- Responds to quotes in minutes
- Yes
- Handles booking changes end to end
- Yes
- Covers nights, weekends, peak season
- Yes
- Escalates gracefully with context
- Yes
Widget chatbot
Scripted
- Answers from live availability
- No
- Guest's language, naturally
- Limited
- Responds to quotes in minutes
- No
- Handles booking changes end to end
- No
- Covers nights, weekends, peak season
- Yes
- Escalates gracefully with context
- Dead end
Front desk only
Manual today
- Answers from live availability
- Yes
- Guest's language, naturally
- Depends on shift
- Responds to quotes in minutes
- Business hours
- Handles booking changes end to end
- Yes
- Covers nights, weekends, peak season
- No
- Escalates gracefully with context
- —
AI agents for restaurants: reservations, calls and group bookings
For a restaurant or a food-service group, the volume is in the phone and the messages: table bookings and changes, 'do you have gluten-free options', group and event enquiries, takeaway and delivery questions. An AI agent answers them on WhatsApp, the website and email — and on the phone, with a voice agent — books against your reservation system, and passes allergies, complaints and large events to a person.
Reservations & changes
Books, moves and cancels tables against your reservation system, sends reminders and offers no-show tables to the waitlist — the reservation assistant pattern.
Phone and voice orders
A voice agent picks up the calls the floor can't answer during service, takes takeaway orders and books tables — the voice order assistant pattern.
Group & event enquiries
Reads the request, checks the date and sends the menu and a quote in minutes, while the client is still choosing between you and two other venues.
AI customer service for hotels: guest messaging, PMS and direct bookings
In a hotel, the agent works from your PMS and booking engine. It answers availability and rate questions, handles date changes, late check-ins and special requests on your own channels, and sends the direct-booking link when a guest asks before booking. Messages and changes land in the PMS, so the front desk sees one history per guest instead of three inboxes.
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Hotel call-centre volume follows the same logic: a voice agent covers the routine calls — availability, directions, check-in times — at any hour, and transfers the rest to reception with the call summarised.
What does an AI agent for a hotel or restaurant cost?
A first agent on one workflow — guest questions and booking changes, or table reservations — starts at €1,500, fixed price, live in about two weeks (~12 business days). Multi-step agents wired into your PMS, booking engine or reservation system start at €2,500 per agent. After launch you pay the model tokens, capped per run, with no per-seat licence — peak season doesn't change the price. Either option can also be paid as a fixed monthly fee instead of the one-off setup, with hosting, maintenance and tuning included — see packages and pricing.
- ✓One agent, one workflow
- ✓Eval harness included
- ✓2-week delivery
- ✓Multi-step workflows
- ✓Tool-use & integrations
- ✓Cost ceiling per run
- ✓Audit log on every field
- ✓On-prem or private cloud
- ✓HIPAA / GDPR posture
- ✓SLA & support
- 0130 minAssessment
30 minutes with a principal engineer. We map your workflow and find the highest-impact agent.
- 02~12 business daysPilot
One agent in production in ~12 business days. Fixed price.
- 03With every agentEvalsAutomated quality tests
Every agent ships with an eval harness (a suite of tests run against real cases) and a cost ceiling per run.
- 04OngoingRoll-out
Scaled across the operation, documented, handed over. No lock-in: the code and the accounts are yours.
AI agents for hospitality are autonomous software agents that handle a property's repetitive guest communication — availability and policy questions, quote requests, booking changes, review replies — in the guest's language, at any hour, wired into the booking engine and channels the business already runs. They resolve the routine end to end and hand the special requests to your team with the context attached.
With your booking engine and channel manager, yes — via API, to check availability and create or change bookings. Direct guest messaging on OTAs follows each platform's rules; the common pattern is the agent covering your own channels (site, WhatsApp, email) plus the OTA back-office work like commission reconciliation.
For the special request and the delicate complaint — yes, and that's exactly what the agent escalates, with the conversation attached. For whether there's availability in August at 11pm on a Sunday, guests prefer the answer in two minutes. Good design gives both: machines on repetitive logistics, people on hospitality — with more time for it.
The ones your markets need — current models handle the main European languages and beyond naturally. The implementation work is making sure answers use your information (policies, prices, hours) in all of them, and that your house tone survives translation.
The typical pattern goes live in 10–15 business days: the first week connects your data (FAQ, policies, inventory) and channels, the rest tunes answers on real requests before launch. Fixed price agreed up front; peak season at the door is the wrong time to start from zero — and the right reason to have started already.
There are two routes. If the reservation or phone platform you already use offers an AI answering feature, switching it on is the quickest start. A custom agent built on your reservation system and phone line makes sense when you run several venues or systems, or need it to take orders and group bookings as well as tables — and when you want the conversations and data in your own accounts.
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