Does it integrate with our booking engine and the OTAs?

With your booking engine and channel manager, yes — via API, to check availability and create or change bookings. Direct guest messaging on OTAs follows each platform's rules; the common pattern is the agent covering your own channels (site, WhatsApp, email) plus the OTA back-office work like commission reconciliation.

Won't guests prefer a person?

For the special request and the delicate complaint — yes, and that's exactly what the agent escalates, with the conversation attached. For whether there's availability in August at 11pm on a Sunday, guests prefer the answer in two minutes. Good design gives both: machines on repetitive logistics, people on hospitality — with more time for it.

How many languages does it cover?

The ones your markets need — current models handle the main European languages and beyond naturally. The implementation work is making sure answers use your information (policies, prices, hours) in all of them, and that your house tone survives translation.

How long until it's live, and what does it cost?

The typical pattern goes live in 10–15 business days: the first week connects your data (FAQ, policies, inventory) and channels, the rest tunes answers on real requests before launch. Fixed price agreed up front; peak season at the door is the wrong time to start from zero — and the right reason to have started already.

03 / Solutions / Tourism & Hospitality

AI agents for hospitality that answer first — in the guest's language.

Q: What are AI agents for hospitality?

AI agents for hospitality are autonomous software agents that handle a property's repetitive guest communication — availability and policy questions, quote requests, booking changes, review replies — in the guest's language, at any hour, wired into the booking engine and channels the business already runs. They resolve the routine end to end and hand the special requests to your team with the context attached.

AI agents for hospitality answer guests at any hour in their language, respond to quote requests in minutes, handle booking changes and draft review replies — wired into the booking engine and channels you already run. In a business where whoever replies first wins the booking, response speed is the product.

Book assessment See the agents→

01Long phone hold times for reservations

02Order errors at peak rush

03Guest reviews missed until it’s too late

01 / AI agents for hospitality

What are AI agents for hospitality?

AI agents for hospitality are software agents that handle the repetitive guest communication a hotel, restaurant group or tour operator runs on: answering availability, pricing and check-in questions in the guest's language 24/7, responding to group and event quote requests while the competitor is still asleep, managing booking changes end to end, and drafting on-brand review replies — escalating to your team whenever a request leaves the script, with the conversation attached.

It's the pattern behind our tourism agent, built custom around your booking engine, channel manager and tone — the same production engineering as the rest of our AI agent work.

Multilingual guest answers, 24/7

Availability, prices, check-in, directions, policies — answered instantly in the guest's language, from your information only, on website, WhatsApp and email.

Quote & group-request response

Reads the request, checks availability and replies with a proposal in minutes — in a market where the enquiry went to three competitors at once, speed is the conversion rate.

Booking changes & confirmations

Confirmations, date changes, upgrades and cancellations handled end to end against your booking engine — instead of an inbox someone clears at night.

Pre-stay & upsell

Useful pre-arrival messages (check-in, parking, what to bring) with relevant offers at the right moment — late check-out, activities, dinner. Designed as service, not spam.

Review replies & reputation signals

Drafts replies in the guest's language and your tone, ready to review and post — and flags recurring themes (the noisy room, the breakfast) that deserve a real fix.

Back-office between bookings

OTA commission reconciliation, invoicing, occupancy reporting — the invisible work that eats mornings, run automatically with exceptions surfaced.

02 / Build vs buy

Booking-widget chatbot, custom agent, or your front desk after hours?

Widget chatbots answer from a script and stop at the first real question. A custom agent works from your live availability and policies, in the guest's language — and it's awake at 2am on a Saturday, when the booking actually lands.

	Widget chatbot Scripted	Custom AI agent Your data, your tone	Front desk only Manual today
Answers from live availability	—	✓	✓
Guest's language, naturally	Limited	✓	Depends on shift
Responds to quotes in minutes	—	✓	Business hours
Handles booking changes end to end	—	✓	✓
Covers nights, weekends, peak season	✓	✓	—
Escalates gracefully with context	Dead end	✓	—