Can an AI agent make clinical decisions?

No — and it must be designed so it can't. Diagnosis, prescription and clinical triage stay with clinicians; systems that support clinical decisions are regulated medical devices, a different category with its own certification. Our agents work the administrative layer: they prepare, the professional decides. That boundary is written into the agent's limits, not left to good intentions.

Is patient data safe — what about GDPR?

Health data is special-category data under GDPR Article 9, so the architecture is designed first: where data is processed, what never leaves your systems, data-processing agreements across the chain, minimisation, and an audit trail of every action. For large-scale health data processing a DPIA is typically required — we prepare the technical inputs for it. Ask any vendor to show you this before signing.

Does it work with our practice-management software?

That's the design constraint we start from: notes, bookings and billing land in the system you already use, via API where one exists. The goal is that clinicians and staff don't change tools — the work just arrives done, ready to review.

How long until the first agent is live, and what does it cost?

Two to four weeks for the first production agent on one workflow — usually confirmations/no-shows or admin triage, the lowest-risk entry points — at a fixed price agreed up front. Documentation agents take longer to tune to your specialty's vocabulary. Portuguese SMEs can also finance AI adoption at 75% through the PRR's «IA nas PME» line.

03 / Solutions / Healthcare

AI agents for healthcare that give clinicians their hours back.

Q: What are AI agents for healthcare?

AI agents for healthcare are autonomous software agents that handle a practice's non-clinical workload — documentation drafts, appointment confirmations, admin triage, billing preparation — inside the systems the clinic already runs, with every action logged and the clinical decision always left to the clinician. They are custom-built around your workflows, not a closed product bolted on.

AI agents for healthcare handle the administrative layer around care: they draft the clinical note from the consultation, confirm and reschedule appointments, triage admin requests and prepare billing — inside the systems your practice already runs. The clinical decision stays with the clinician; the paperwork stops eating the day.

Book assessment See the agents→

01Manual intake forms slow check-in

02No-shows clog the daily schedule

03Insurance eligibility checks delay care

01 / AI agents for healthcare

What are AI agents for healthcare?

AI agents for healthcare are software agents that take over the repetitive, non-clinical work of a practice: turning the consultation into a structured note ready to review and sign, confirming appointments and refilling no-show slots, reading and routing admin requests, and preparing insurer billing with exceptions flagged for a person. The boundary is explicit by design — the agent prepares, the clinician decides — and every action is logged.

Health data is special-category data under GDPR, so architecture comes first: what is processed where, what never leaves your systems, and a full audit trail. This is the same production engineering as the rest of our AI agent work — see the medical voice-recognition assistant we run for documentation.

Ambient clinical documentation

Transcribes the consultation and drafts the structured note — complaint, history, assessment, plan — ready to review and sign in your practice software. The 10–15 minutes per consultation clinicians spend typing, returned.

No-show reduction & schedule fill

Multichannel confirmations with one-tap rescheduling, and a waitlist agent that refills cancelled slots — the invisible revenue leak most practices never measure.

Admin triage of patient requests

Reads the email or message, classifies it — booking, results, referral, billing — answers the routine ones and routes the rest with context attached, instead of one shared inbox someone empties by hand.

Billing & insurer preparation

Extracts the acts, matches insurer tables, prepares claims and flags exceptions for human review — fewer rejections, fewer end-of-month reconciliation days.

Patient FAQ, out of hours

Exam preparation, directions, insurance coverage, opening hours — answered instantly at any hour from your own information, with a clean handoff for anything clinical.

Referral & document intake

Collects referrals and documents, checks completeness, chases what's missing and files the complete case — before a person touches it.

02 / Build vs buy

Practice-software add-on, custom agent, or more admin staff?

Practice-management add-ons automate fragments inside one product. A custom agent works across your channels and systems — and unlike headcount, it covers nights, weekends and volume spikes at flat cost.

	PMS add-on Inside one product	Custom AI agent Across your systems	More admin staff Manual today
Works across email, phone, WhatsApp, portal	One product	✓	✓
Drafts clinical notes from the consultation	—	✓	—
GDPR architecture decided by you	Vendor's terms	✓	✓
Covers nights & weekends	✓	✓	—
Integrates with your existing PMS	Is the PMS	✓	✓
Cost at 2× patient volume	Per-seat/module	Flat	More headcount